⚠️ SMOKING KILLS. Strictly 18+. Changed your mind or received a faulty item? Here is how our returns & refunds process works.
🔄 Change of mind
- Products must be unopened, sealed and in original condition — for hygiene and legal reasons, opened tobacco cannot be resold and cannot be returned for change of mind.
- Contact us within 14 days of delivery at info@cheapsmokeaussie.com with your order number.
- Return shipping is at the customer’s expense unless the item is faulty or incorrect.
- Refunds are issued to the original payment method once the return is received and inspected.
⚠️ Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, contact us immediately with your order number and photos of the issue. We will arrange a replacement or full refund promptly — including return postage for faulty items.
🇦🇺 Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality. Nothing in this policy limits those rights.
💳 How refunds are paid
- Approved refunds go to the original payment method.
- Please allow 3–10 business days for the refund to appear, depending on your bank or provider.
- Shipping fees are refunded only where the return is due to our error or a faulty item.
📩 Start a return
Email info@cheapsmokeaussie.com with your order number, the items concerned and photos (for damage/faults). See also Shipping & Delivery, FAQs and Terms & Conditions.
Returns & Refunds – Step-by-Step Process
Our returns & refunds process is simple: (1) email info@cheapsmokeaussie.com within 14 days of delivery with your order number; (2) describe the issue and attach photos for damage or faults; (3) wait for our reply with return instructions; (4) post the sealed, unopened items back; (5) receive your refund to the original payment method after inspection. Returns & refunds for faulty or incorrect items are prioritised and return postage is covered by us — your Australian Consumer Law rights always apply.
Returns & Refunds – Timeframes and Tips
Returns & refunds are approved within 2 business days of receiving your return; bank processing then takes 3–10 business days. Tips: keep original packaging until you are satisfied, photograph your parcel on arrival, and report problems immediately. Opened tobacco cannot be returned for change of mind (health regulations), so choose carefully in our shop. Questions? See FAQs or contact us.
Returns & Refunds – Our Promise to You
Our returns & refunds promise: faulty, damaged or incorrect items are always replaced or refunded in full, including return postage — your Australian Consumer Law rights are fully honoured. For change of mind, our returns & refunds process covers sealed, unopened items within 14 days of delivery. Email info@cheapsmokeaussie.com with photos and your order number, and our returns & refunds team replies within 2 business days.
Shop with confidence: our returns & refunds record is spotless, and our FAQs answer common returns & refunds questions instantly.
Faulty or incorrect items jump the queue: our returns & refunds team prioritises them same-day, covers your return postage, and ships replacements immediately wherever possible. Your statutory rights come first — store policy never overrides the consumer guarantees in our terms.
Remember: our returns & refunds team replies within 2 business days, and faulty items always jump the queue with return postage covered.
Shop confidently with Cheap Smokes Australia today.