Strictly 18+. Cheap Smokes Australia (“we”, “our”) respects your privacy. This privacy policy explains what personal information we collect, why, and your rights.
What we collect
- Account & order details: name, email, phone, billing and shipping addresses, order history (via My Account and checkout).
- Age verification data: information needed to confirm you are 18+ (see 18+ Age Policy).
- Support messages: emails you send to info@cheapsmokeaussie.com.
- Website data: cookies and basic analytics (pages visited, device type) to run and improve the store.
- Payments: processed securely by our payment provider — we do not see or store your full card details.
How we use it
- To process orders, arrange delivery and handle returns.
- To verify age (18+) and prevent sales to minors and fraud.
- To respond to enquiries via our contact channels.
- To meet legal obligations (including tobacco retail record-keeping) and improve our website.
Who we share it with
- Couriers (name, address, phone — to deliver your order; they may check ID).
- Payment providers (to process payments securely).
- Service providers (hosting, email) strictly to operate the store.
- Authorities where required by law.
We do not sell your personal information.
Cookies
We use essential cookies (cart, checkout, login, age verification) and basic preference/analytics cookies. You can control cookies in your browser settings; blocking essential cookies may break checkout.
Your rights
You may request access to, correction of, or deletion of your personal information (subject to legal record-keeping duties) by emailing info@cheapsmokeaussie.com. We respond within a reasonable timeframe.
Data security & retention
We use encrypted connections (HTTPS), secure WooCommerce systems and limited access controls. Order records are kept as required by tax and tobacco-retail laws, then securely destroyed or de-identified.
Changes
We may update this policy; the current version is always on this page. Questions? See Contact Us, Terms & Conditions and FAQs.
Last updated: September 2026.
Privacy Policy – Data Retention Periods
This privacy policy section explains retention: order records are kept for 7 years (tax and tobacco-retail compliance), account details until you ask us to delete them, support emails for 2 years, and analytics in aggregated form. This privacy policy commitment means we never keep payment card data — processing is handled entirely by our secure payment provider. To request access, correction or deletion, email info@cheapsmokeaussie.com; see also Contact Us.
Privacy Policy – Marketing Choices and Complaints
Under this privacy policy, we only send marketing where you have opted in, and every message includes an instant unsubscribe link. Transactional emails (order confirmations, tracking) are essential and cannot be disabled while you shop with us. If you believe this privacy policy has been breached, contact us first — then the Office of the Australian Information Commissioner (OAIC) if unresolved. Related reading: Terms & Conditions and FAQs.
Privacy Policy – Your Choices Matter
This privacy policy puts you in control: access, correct or delete your personal data anytime by emailing info@cheapsmokeaussie.com. Under this privacy policy we minimise collection, encrypt everything in transit, never sell data, and keep order records only as long as tax and tobacco-retail law requires. Read this privacy policy alongside our terms — and contact us with any concerns.
Questions about this privacy policy? Our team replies within 2 business days — your trust matters.
Security under this privacy policy includes encrypted HTTPS connections, vetted payment processing with no card storage, and strict staff access controls. This privacy policy is reviewed regularly — the current version is always on this page. Your trust matters: we minimise data, encrypt everything in transit, and never sell your details to anyone.